Ricoh Business Centre Corporate Services

If your organisation requires high quality document production but printing is not your core business, Ricoh Business Centre Corporate's Services can provide a customised solution.

Ricoh Business Centre Corporate (RBC Corporate) Services provides an end-to-end solution for customers, where RBC Corporate manages a range of non-core services – including print production – that are measured against clearly defined KPIs. This enables you to focus on your core business while achieving cost savings, process improvements and increased efficiencies.

RBC Corporates’s unique service can even place our qualified staff inside your organisation, creating a service centre that offers specialised management expertise in:

• Onsite managed print and copy centres;
• Bulk host data printing;
• Printer fleet management;
• Enterprise print services delivery;
• Document imaging services;
• Contract management;
• Transition and change management; and
• Onsite and offsite mail room services.

Why managed services?

Are your internal services not effective, reliable or flexible enough for the requirements of the business?

Is e-business driving significant IT investments and a shift in quality demands?

Are service failures and dissatisfaction becoming boardroom issues?

Does your business face increased costs from outsourcing high volume and/or specialised printing and finishing?

A decentralised, complex print environment increases your overall costs and reduces flexibility in responding to change or opportunities – inhibiting business growth. With RBC Corporate Services, you can improve your organisation’s service support and delivery, for:

• Better flexibility, agility and quality
• Process improvement and automation
• Reduced risk and lower costs

Our Life Cycle Equipment Management solution is based on a ‘cradle to grave’ philosophy and is designed to manage all of your document needs – regardless of the equipment vendor. Through this approach, RBC Corporate strives to increase your organisation’s service standards, deliver innovation through technology, streamline business processes and provide expertise through consulting services.

Finding the perfect fit

RBC Corporate Services has created a unique service delivery model that can be tailored to your needs. It allows services to be expanded to multiple sites within an organisation, providing cost savings and increased efficiencies.

RBC Corporate Services applies a best practice, proven framework that ensures ongoing improvement of print service support and delivery – in line with your business objectives. You can even add non-core services to the centre’s operations, such as mailroom and imaging functions.

What you can expect from Ricoh Business Centre Corporate Services

Before implementing any RBC Corporate Services solution, we establish a clear set of goals that are designed to meet your business needs.

The Ricoh Business Centre Corporate consultancy team will work with you to:

• Familiarise themselves with your organisation, to identify opportunities for process improvement and clarify the scope of all related activities;
• Build support from key stakeholders and clearly communicate the processes for your managed service solution;
• Clarify ownership, roles, responsibilities and accountability, as well as reporting requirements;
• Identify any risks to the successful process improvement; and
• Provide a schedule of milestones and progress.

To find out more

For more information about Ricoh Business Centre Corporate Services or our existing clients and successes, please contact your RBC Corporate representative.